Celebrity Solstice Review

Disappointing

Review for Alaska Cruise on Celebrity Solstice
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Richoak
2-5 Cruises • Age 50s

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Cabin
Dining

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Sail Date: Aug 2015
Traveled with children

I didn't come into the cruise expecting the four seasons or mandarin. However, objectively, so far, huge disappointment. Service is way sub par and disorganized. Cattle herding. No personal attention. Food in main dining hall pretty gross. I was supposed to get express bag delivery as part of my upgraded package. Spent the whole day with no clothes because it took them 7 (yes seven) hours to deliver the bag. I could not reach a real manager to complain and even though I finally talks to a supervisor in guest services, they did nothing about it. If you want a luxurious vacation with excellent service, good food, etc., this isn't the line for you.

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