Our Cabin Steward, JR, was awesome, but that was the only thing that was awesome.

The slides, ropes course and rock wall were open only a couple of hours at a time, one to two times a day, depending on the day. This in turn caused long lines that you could wait in well over an hour to use. This is not how anyone wants to spend their vacation. All the lines could have all been alleviated by having them open for longer periods of time.

I had to visit customer service 2 times to try and find out why one of my 3 cabins did not receive a $75 credit, which was part of the booking agreement. The first time I went to the customer service desk (Monday morning) the guy said he would send a message to look into why I didn't receive the credit and get back to me by Monday night. Monday night came and went - no message on my room phone. I gave them until Tuesday afternoon, at which point I went back to the desk again, spoke with another member of the team who said they contacted my travel agent and we weren't getting the credit. I asked who they contacted, they said the name of the travel agent they contacted - but it was not the travel agent I used! At this point I asked for a supervisor. After waiting for about 25 minutes a supervisor appeared. We spoke about the issue I was having and he offered to call my travel agent directly. He let me speak with the agent who explained that they told Norwegian they would credit the $75 back to my credit card. It wasn't the travel agent - it was Norwegian who could not communicate the message. All in all I spent about 3 hours and a lot of frustration of my vacation trying to get this worked out - not how I was interested in vacationing. Read more