Last year I sailed 22 days on The Queen to UK, Hamburg, and Norway. I was excellent. Last week I was only able to take a short cruise and I found it to be lacking in it's treatment of the guests. Saki the head waiter in the Britannia room should not be working for Cunard. I had the second seating at 830 pm ordered a simple steak and plain baked potato and got it after 10pm. 3 nights we ate after 10pm because of Safik. When I told the maitre d' I had the food by 9pm. Some staff was disgruntled that because the were from certain countries on their first contract they would not be allowed of the ship in NYC. So when I got off the ship in Brooklyn ( it is too big to dock in NYC) the ship was going to head east to the UK and then back to NY. Some staff did not get off the boat for ages and they took out their frustration on guests. The food is not as good on a 5 day cruise. When you do a "crossing" they treat you much better with food and entertainment. Embarkation was a nightmare compared to a crossing.The Captain (Osprey ) is much more pleasanter and easy going than Christopher Wells. He never shuts up and is always giving coordinates on where the Titanic went down Osprey doesn't do that . I had a handicap cabin which you could have parked a Buick in the bathroom that was good but my Steward Gabriel cut corners wherever he could. The Pursers office /desk is always 100 percent professional. We had a smooth ride but a lot of fog so the fog horn blew every 5 minutes in the night. I carried my on bags off the ship so you can disembark when you want. You must leave the ship by 830am