12 night cruise to Iceland/Scotland. Embarkation was quite quick. We did not have any of our passports or bags checked, there were 4 of us. Our cases came quickly except one. But not too bad.
Not many of the staff spoke much English, but you could get a long way with a smile. Most staff were friendly and helpful. Cabin staff were lovely, and cabin was always cleaned well.
However,trips could be absolutely chaotic. On one trip we had to climb up two steps, then we had to try and put our foot onto two black tyres that were attached to the dock side. We were then hauled on to the dock side. Not a very dignified way to arrive! The lady in front of me was elderly and was obviously in pain as her arms were pulled so she could start her trip!