I have been on five total cruises, the last two with Royal Caribbean and the rest with NCL or Princess. I was super impressed with our last cruise on Royal Caribbean's Freedom of the Seas, so I was shocked when I got on the Adventure and saw that it was in utter disrepair. My husband and I went with a group of 8 friends; four of them we had convinced to come with us on their first cruise as we promised it would be the best bang for their vacation buck. Now, I will say that overall we still had a great time as we aren't a group of people who are going to look for reasons to be upset and mopey...but the ship was pretty dated and beat up. From small things like the elevator buttons being broken or missing altogether up to our room smelling musty and having mildew in the shower. I don't want to drone on about all the things that were "wrong", but suffice it to say that just about every single thing on this ship evoked the feeling of, "Well, I guess they just phoned it in on that one". Many of the activities were planned at such times that it was not an easy feat to get to them plus dinner if you had either the 6 or 8:30 reserved dining time which was also annoying. Having five ports of call was amazing and we thoroughly enjoyed that, so that's a plus! But, spending the same amount of money on this ship when other ships that are WAY nicer are the same price is also quite frustrating. The embarkation and disembarkation processes went well and the staff at the reserved dining times were kind. However, overall it seemed like all the crew on this ship were people who might not quite cut it on other ships doing the job they were doing. I found it odd how the customer service was just a touch off. Nothing super glaring or rude, but simple gestures like saying hello or letting a passenger pass first in a hallway rather than charging ahead and making the passenger wait. I realize that might sound like I'm saying that everyone should bow to the passengers every whim...but in reality if I were walking through a supermarket and was crossing paths with a staff member, they would stop and let me go ahead first... it's just customer service 101. It didn't ruin my trip or make me angry, it just illustrates the point that the customer service was a hair off and a little disorienting. So, overall I would definitely not recommend this ship to anyone and I will not be traveling on it again myself. I won't go as far as to claim that Royal Caribbean is going downhill, but I have contacted them regarding this experience and hope they reply in some helpful way to keep me coming back since myself and my friends have had nice experiences with them in the past.