Celebrity Solstice Review

4.5 / 5.0
2,223 reviews

Expecting More from Celebrity Solstice on New Year's Eve!!!

Review for the Eastern Caribbean Cruise on Celebrity Solstice
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Tupelo1
First Time Cruiser • Age 70s

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Sail Date: Dec 2008

The ship was beautiful! Elegant! But the most boring cruise we have ever had!!! I am 57 but not dead!!! The staff was pleasant but I found myself longing for the waiters who called you by name and who seemed happy and made serving you fun!! This group appeared as bored as the ship was boring! Our experience started off bad when I had preordered and paid for wine and flowers for our traveling partners anniversary..to be in their cabin on arrival. Flowers no wine...after checking several times no one seemed to know anything about the problem and no one offered to find out or help. I finally talked with guest services and cancelled the order and was told they would see if a refund could be arranged??? After two days, I was told it would take 7-10 business days for a refund...Only took 2 minutes to bill me! It took til Thursday for Celebrity to send a complimentary bottle of wine to my friends No apology! The cabins were fine...nothing special..the flat screen tv was a nice touch. Our cabin steward did not restock our frig for days and finally left me a note on a napkin telling me what I needed to do to get our frig restocked. Strange! She was adequate...nothing special. Just did her job. Clean beds and towels everyday. Room service was a definite plus!! Each morning a call saying my breakfast was on the way and at the exact time I requested. Unfortunately our dining room experience was terrible. We had a very nice table but our waiter and assistant waiter were personality VOID!!! This last summer on a RCCL cruise to Italy our waiter and assistant waiter were wonderful...fun and delightful! Our waiter only took our order, no suggestions...I never even knew his name!!! Our assistant waiter had not bathed in days...we were glad he only stayed a few moments!!! The food was horrible! I think they are forcing you to go to the specialty restaurants. Which we did and Morano was good definitely not worth the extra money. Silk Harvest was very good and the waiters there did have a personality! We requested late seating but were told 700 people were forced to take early at 6PM...However the dining room allowed people to come in late, really late...over an hour late and were seated and served. Of course our waiter seemed to rush us in anticipation of the large groups coming in late every night! The head waiter told us cruising is changing! Obviously! We truly only found two waiters on the whole ship that had any life in them! One in the Martini bar, she was wonderful! The Ice bar is a treat and a beautiful area! The grass!!! What a waste...it is always resting and you can't get on it for more than a quick step across it. And when you have to get up at 7:30 am on vacation to get a deck chair I say remove the grass!!!! Again people were saving chairs...large family groups that by 7:45am there were no chairs around the pool or upper area available. No pool attendants enforcing the no saving policy. When I complained in a shop I was told by an employee that not everyone wants to sit by the pool!!! But I saw many many people searching and complaining about not having a chair when you are at sea for two days!!! We were on Carnival Pride out of LA and there was never a problem with chairs...Carnival obviously does a better job...didn't even take the chairs down til 10am. Hopefully this is just a holiday cruise problem. The glass blowing was very interesting and a must see! The Casino was nice. I found $700 on the floor in the casino and turned it in..I hope the person who lost it claimed it. The casino did not even take my name... The ports were the same as always in the Caribbean. Beware of Orient beach if you are not accustom to nudity! I'm not!!! New Year's Eve was so blah!!! This is our 4th NYE cruise and this was by far the least fun! But that was the feel of the ship all week long! I hate to be so negative but we had so looked forward to this cruise, paying more than most cruises and were so disappointed in the value. I have had much better times on Carnival, RCCL, Holland America for a lot less money. We were not in the suite and Aquaclass so maybe we missed out on all the "perks". But as a regular cruising person it was a definite disappointment. I missed the fun, the island music, the waiters who knew your name! I will probably not cruise Celebrity again. Maybe I'm toooooo young for them! HA!

Cabin Review

Cabins were adequate. Bathrooms had nice size shower. Closet small! Good storage under bed and above bed.

Bad smell in hall...sewage odor. Overall fine!

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