Norwegian Breakaway Review

4.5 / 5.0
3,880 reviews

AWFUL EXPERIENCE, EXTREMELY RUDE STAFF

Review for Bermuda Cruise on Norwegian Breakaway
User Avatar
LT0502
6-10 Cruises • Age 30s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Jul 2015

I just returned from a 7 day sail to Bermuda out of NY. Our group of 21 people all experienced the same incredibly rude and unprofessional staff on this ship. If there are 1,640 crew members, I'd estimate 60 of them did their jobs well or at least had a smile on their faces. These people made our trip miserable and we'll never sail on NCL ever again.

It was so bad that we often took trips over to Guest Services (because no one ever picked up the phone), which was of no help. They were dismissive, rude, and unhelpful as they tried to get through the line of people that were always there complaining about something. They brushed off complaints without so much as an apology. They told one guy, who was trying to get a lost and found item, to watch his tone of voice and get in the back of the line. It was as though customer service was never a part of their training or that we were inconveniencing them by choosing their ship. I don't know if it was the end of their tour or it was the final leg of their season, but everyone was just over it.

One of the photographers was so inappropriately rude for no reason at all. She just happened to be in a bad mood when we took our family photo and refused to help organize or direct the shoot. She yelled at our 5 year old niece for having a clutch purse (which was about 6 inches long) and told her she couldn't hold it because there was no room (there was plenty of room and a clutch would not have taken up any space). She just stood there with an attitude and kept yelling to move but did not direct her barking orders at anyone in particular. She threatened to call security after my husband got upset with her for being out of line when he walked away from the photo shoot. She yelled at him and kept talking back and told us we 'can take a picture of her name tag if we'd like' after we asked her why she was being so rude and that we'll talk to our friends at Guest Services. She cut off two of our bodies in the photo and absolutely could have put in the effort to make the picture come out nicely. She was so nasty.

Cabin Review

1 Helpful Vote
previous reviewnext review

Find a Norwegian Breakaway Cruise from $279

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.