To start with the positive,embarkment and disembarkment excellent,no delays,very well managed,our promenade cabin great space and well maintained by our attendant,food was of a very good standard in main restaurant,service was excellent,booking our table before sailing was a huge advantage with mytime dining,enjoyed the shows in theatre espcially the ventriloquist and violinist,all the staff worked very hard as usual and were very pleasant at all times.Now the negatives,overcrowding,not good enough that we had to sit on stairs at the price we paid,drink prices outrageous,had to go for a drinks package which was the cheapest option but still expensive,entertainment in the promenade had in my view health and safety issues,it was impossible to move up or down an area which i considered a lovely area to stroll after an evening meal however not on this cruise,no shop stocking normal everyday toiletries,shops with a lot of overpriced stock,the resident band horizon left a lot to be desired,did not play suitable dance music for the age bracket of the audience,on every night .no variety,a definate lack of music at pool,the large screen what a joke ,you couldnt even see it just supplied background noise,we didnt do tours but i object to having to pay for shuttle buses,the one to agadir was a joke,a complete ripoff and led us to believe that we would be dropped in middle,left at taxi rank and a taxi was required to get to markets,some people got money back but we didnt when we complained, our major problem was being left at heathrow 8 hours before departure of our flight,what a disgace and spoiled an otherwise enjoyable holiday,was in contact with airsupport but got no satisfactory explanation,was supposed to be free flights which might explain it