Enchantment of the Seas Review

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Review for the Bahamas Cruise on Enchantment of the Seas
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nykerk11
10+ Cruises • Age 60s

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Additional details

Sail Date: Jul 2015
Cabin: Junior Suite with Balcony
Traveled with children

As a Gold member with RCCL we are very loyal and choose them whenever possible. Until this cruise, we have never experienced the deception and poor quality from this cruise line.

Our cruise began upon opening the door to our stateroom and seeing a padded support pole 3" from the foot of our bed. This was never revealed in the expansive information on the RCCL website, in multiple communications with RCCL CSRs, or my travel agent. I immediately called Guest Services on-board the ship to complain. I was told I had to wait until after the ship leaves port to determine if any other suites were available. To make a long story short, a "stupid"visor insisted there were no other rooms available. I find that hard to believe that EVERY suite or higher was occupied. He offered a measly 30% standard discount of a future cruise with a one year expiration. Royal is no longer the "royal" of cruise lines in my estimation.

On two occasions I stubbed my toe in the middle of the night walking into the support pole. I now have a black & blue toe.

Cabin Review

Junior Suite with Balcony

Cabin JS

Support pole 3" from the bed.

Dated cabin furniture

Mis-matched balcony furniture

At night you could hear the thumping of the music playing on the pool deck until 1am.

Port Reviews

Port Canaveral (Orlando)

Port was fantastic. Highly recommend the parking connected to the terminal. Easy in and out. No waiting for vans or buses.

Nassau

Your typical tourist trap. "Natives" walking around looking to help you and then want a tip.

Even leaving the pier they are all over you wanting to get you a taxi, or send you on an excursion. We just wanted to walk to Bay Street. So they lady called me rude because I said we weren't interested and we were just walking to shop.

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