We tool a cab to the port as we were to tired (after an overnight flight) to go sightseeing. We had requested assistance for embarkation. There were no signs for disabled patrons. The embarkation took several hours and no assistance was provided. The wheelchairs and the aids are on availability basis which we were not informed about. There was no place to sit and there was no priority boarding though we are gold members. The boarding procedure was pathetic. They did not have trained clerks to check the passengers in and they were lacking supervisors on the floor to keep the lines moving.

The disembarkation in Barcelona was no better. We were declined entry in the special lounge for gold members and again no assistance was provided. We picked up our luggage from Baggage Claim and lined up for a cab. It took about 45 minutes to get a cab which took us to our hotel in Barcelona. We had to make our own hotel arrangements.

The travel agent who sold us the package told us that we had up to four days prior to departure to book our excursions. Apparently they have different rules for the disabled. Those excursions have to be booked 21 days prior to departure. Nowhere on their website they provide this information. Read more