We arrived on board about 11:30 am went for lunch as our room was not ready, but that was expected. As soon as we arrived and every few minutes we were constantly asked to up grade our beverage package. We were told that the package we had really did not include much, so we upgraded and ordered a drink, 20 minutes latter I asked about our drinks to find out they did not have the juice that was on the signature drink, so we ordered a beer received it in another 10 minutes. By 1:30pm when the announcement was that rooms were ready, we went to our room to unpack as we thought we had priority luggage. By 3:30pm I called to find our luggage to be told it should be there in a few minutes. By 7:00pm and three phone calls later we went to Guest Services to inquire, were told the luggage was in our room, went up to room to find it not there. Called Guest Services again, and arrived about 20 minuets latter. Meanwhile, we tried to make reservations for dinner, called from 1:30pm when arriving in room till 5:00 pm before we finally went to restaurant to be told reservations were closed now.

The service for drinks was none existent, other then the first few hours till we got the upgraded package we had to get all our drinks ourselves at the bar, the staff was sometimes around but would not ask or even try to make eye contact so we could get a drink. Other than our stateroom attendant, most of the employees on board said all the right things but could not even crack a smile.

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