We are world cruisers and travelers. We have been on over 9 cruises including one through the Panama Canal.
Royal Caribbean booked our flight too close to cruising time so when our flight was delayed we missed our cruise. Thr RRCL emergency department was of no help. We then tried to meet the cruise at the next stop in Vietnam. RRCL said they would meet us at the airport in Saigon and help us. They never showed up and we were stranded in a country where they speak little English and no cell or Internet at the airport. We went to an American hotel and paid out of our own pocket.
We contacted RRCL and they sent an email to meet at a dock in Vietnam. After a two hour cab ride, the address they gave us was an old container shipyard. We borrowed the taxi drivers cell and called our hotel. They called RRCL emergency line and they did not know what to do. The hotel said they heard ships have docked a hour away and that might be our ship. After another hour taxi ride we found our ship.
Good