POOR MUSICA: MSC Musica Cruise Review by EUROPEU
Overall Member Rating
Destination: South America
Embarkation: Santos (Sao Paulo)
I choose this cruise because from a lot of years ago I had the dream to see the fire works of reveillon in Rio. I leave a part of the year in Lisbon and generally in European winter I am in Brazil where I have residence too. We were two couples , we with a total of 120 years old the other rather young , him in the early thirties and her with 25.
We flight on 24 th. December from Fortaleza to Sao Paulo and on 26 th. we went on a private transfer to Santos. When we arrive to the Port of Santos after 2 hours I had the first surprise. The road in front of the piers was completely crowded of cars, bus, tucks, etc with a big confusion and a really horrible environment. After leave the car we went to a queue so slow as an " escargot" and after 2 hours!!! we received a paper with a figure and the orientation to go to a room completely crowded to await that our figure was called!!! I was just a pre check-in. The check in was made only More about 17.15 , we enter abroad about 17.30 qand for the first time I saw a ship leave the port with more than 1 hour of delay. And for us were almost 6 hours without any kind of comfort, without food, etc
MUSICA is a beautiful ship and cabins are nice and comfortable but balconies are smaller that in other ships . Another negative point is the number of elevators. Too small overall in a cruise where the boat was completely full.The capacity of elevators is too reduced and one elevator was out of service since the first minute. Result: people were obliged to exercise and to go up or down using the stairs.
THE SERVICE and FOOD
Most of employees of the ship seemed to be the first time on a boat. In restaurants to see the service was like a funny joke if the price paid wasn't so high. I was normal to have in all meals the arm of the "garçon" passing near my nose for serving my wife when was possible walk 2 meters and serve her as is common even in any 3rd. class restaurant. Once I asked for a second bottle of wine. when the waiter bring it , open the new bottle and put the wine over the rest of wine I had in the glass from the first bottle and asked me to try!!!! The food in Oleandro was generally very poor and in Buffet was horrible , hamburgers, pizza and other things without a minimum class. To see the quality of the service we need to say that on 31 December all keys didn't open the cabin doors!!! All of us were obliged to go to the reception to resolve the problem, The last day I received a notification to return the net cable!!! I hadn't asked for any net cable.
I knew already Salvador but is always good to see the old part of the town. Ilheus and Buzios are typical Brazilian beach villages , interesting and with their beauty. Ilha Bela was a surprise . Is terrific. We rent a taxi and we go to the Curral beach that is excellent.
About shows MUSICA can compare withe other competitors , they are good and some excellent artists. But a cruise only for 2 or 3 good small shows is not enough.Poor MUSICA , the beauty of the ship deserved much more, overall in service quality, food and personnel training Less