We booked this special Christmas cruise for our family of 5, and the fact that we were all together at Christmas was the only saving grace for this appalling debacle which was the MSC Fantasia maiden cruise. We arrived in Genoa to total chaos. Embarkation was dangerous due to the fact that nearly 4,000 people arrived in a very short space of time to check in. Some children were trampled and two people fainted. There was no organization by the port staff (which was MSC's final excuse, even though it was the Fantasia staff on the ground checking people in!) It took over 2 hours for us to get on board (some people were waiting for almost 5 hours). There was no proper explanation and certainly no apologies. When we got to the front of the queue, we were quite understandably unhappy about the situation, but the staff member said he didn't speak English (we later found out that he did, quite well!).
We had booked our cruise direct with MSC in the UK and had booked first sitting, More
but were given the second sitting. We were directed to the maitre'd on the ship, but found a whole line of others trying to change their dining arrangements. The maitre'd refused to do anything for anyone. I guess we were lucky really, at least our party was all seated together; some parties were put on different tables, different dining rooms at different sittings!
I guess we were also quite lucky with our cabins. We had booked two particular cabins adjacent to each other and actually got what we had booked. Some parties were split up onto different decks at different parts of the ship. Apparently MSC's response to this was "we put people where we want them and not necessarily where they want to be" - how nice and very customer friendly!
The ship is undoubtedly beautiful and was spotlessly clean and tidy all the time - there were staff constantly cleaning and polishing, and our cabin stewards were helpful, cheerful and friendly, as were most of the bar staff. Unfortunately, the people who really needed to be all of the above were not. The reception and information staff were at best surly and at worst downright rude. According to MSC all staff speak 5 languages - what they omitted to say was that no one spoke any one language well enough to hold a conversation with foreign guests, certainly not the English ones! -We were constantly reminded to wash our hands to help avoid spreading germs and told that we must use the disinfectant handwash stations throughout the ship - there were NONE anywhere! -We found that everything on the ship was to pay for, even water on the dining table. We did manage to get a jug of tap water after some time trying. There was not even water in the gym, just a juice bar selling drinks! -The cafeteria was always extremely busy and chaotic and was only open certain hours (not most of the day like other cruise lines). On port days, MSC seemed to like having visitors aboard and offered them lunch in the cafeteria which only added to the problem of overcrowding as well as their being no proper security (as far as we could see the visitors did not have to go through security before boarding,even though we did).
-The restaurant food was quite good with 7 courses offered every night. MSC advertise several other restaurants on board in you fancy a change to the main restaurants but all are to pay for. -The evening entertainment in the theatre was adequate but the performers still appeared to be learning their routines - surely something which should have been done prior to the maiden cruise! -DO NOT SAIL WITH MSC unless you like an inefficient, unorganized cruise line, indifferent staff and have nothing better to spend your money on. If having read all of the above you decide to still book with MSC, stay away from having a cabin at the back of the ship - the vibration was bad all the time and absolutely horrendous when the ship was maneuvering into port. Someone on board who knew about these things said there was definitely a misalignment with one of the pods. If you have already booked with MSC despite all the poor reviews (as we did, thinking that the launch of their new flagship would surely change the way they operate - unfortunately they did not!) GOOD LUCK and I hope it improves for your cruise! Less
Beautifully decorated room but a bit small for 3 adults. The bathroom was lovely with plenty of storage and shelves in the shower. The wardrobe was also a bit small (especially with 4 life jackets in there!).
We made a speedy exit with armed guards from the port through Alexandria towards the pyramids. Alexandria is an awful place and could not be recommended for a walking tour! The excursion to the pyramids at Giza/The Sphinx/Memphis/Sakkara was definitely worth doing, but was a one off. We have ticked it off the list and are not in a rush to visit Alexandria again anyday soon.
This was our third visit to Naples so we knew what to expect. The ship docks right in the town center. Fortunately following our first visit in October 2007 the streets have been cleaned and rubbish moved and was an altogether better place to visit. Some of our party took a tour from here to Pompeii which is a must if you visit here.
The ship docked in Rhodes town and we were easily able to walk into the old town. It was lovely and very picturesque (we had warm, sunny weather which also helped). There were plenty of taxis at the port if we had wanted a tour. Overall, a nice place to visit.
Taormina (Messina) town was easily accessible on foot from the ship. We had a walk around but there was nothing really to do as it was Boxing Day and everything was closed.(Although we did visit the church in the square with its fabulous ceiling.) There were tours on offer but we were still recovering from the almost 14 hour tour to the pyramids and didn't fancy any more coach journeys.