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Westerdam Cruise Review by agentandcruiser: HAL needs to improve family cruising!


agentandcruiser
1 Review
Member Since 2008
2 Posts

Member Rating

Cabin 5.5
Dining 3.0
Embarkation 5.0
Enrichment Activities 2.0
Entertainment 1.0
Family & Children 1.0
Fitness & Recreation 2.0
Public Rooms 3.0
Rates 2.0
Service 3.0
Shore Excursions 2.0
Value for Money 2.0

Compare Prices on Westerdam Western Caribbean Cruises

HAL needs to improve family cruising!

Sail Date: November 2008
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)

I booked a SZ guarantee at a great price. Four days prior to sailing I was assigned a SA Deluxe Verandah - BONUS! Having previously been upgraded to this category I knew I would have an amazing and spacious suite on the same deck as the Neptune Lounge. This came in very handy grabbing snacks with my son.

I was a huge fan of HAL prior to this sailing but now I have mixed feelings...here's why:

1) Caribbean brochure promises "table service" in the evenings in the Lido Restaurant. Upon arrival there the staff looked at me like I had three heads when I inquired about food being delivered to my son and I at a table. Instead it was expected that I would leave my toddler in a high chair and roam around the buffets collecting suitable food for him. No one to help.

2) Pools - there are two. The brochure makes no mention of a dedicated adult pool. The Seaview pool on the AFT had a pseudo sign saying adults only. Several inquiries with various front More office staff later I had the real story...if there are 50 or more children on a sailing, they are restricted to the Lido Pool. That is just fine except the LIDO pool was freezing. At a Q & A with the captain someone even asked why that pool was so cold. I never saw anyone swimming in it. My bathing suit went unused for the entire cruise.

3) Club HAL - on the first sea day I went there to play with the toys with my son. I arrived when it opened at 9am and was informed that they were being washed. I asked why on a sea day and was told it was routine. No alternatives were provided.

4) There were no movies appropriate for kids under 3 available in the library. The few movies I inquired about were no longer available. Previous guests had not returned them. Why no buy new ones?

Other things also went wrong. As a travel agent I will question clients who want to go on a Western Caribbean cruise. Costa Maya was a waste of time and we did not stop in Grand Cayman due to Weather. In general, I found the food and service excellent from the servers and room attendants but mediocre everywhere else. Less


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Cabin review: Westerdam Deluxe Verandah Suite Rotterdam 7084

No complaints about a SS Suite!

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