Grand Princess Review

Great cruise, but doesn't know how to treat suite passengers.

Review for Alaska Cruise on Grand Princess
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Cruisegal83
First Time Cruiser • Age 40s

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Sail Date: May 2015

Overall, the ship was beautiful, I read a lot of reviews before leaving and found the ship to be in much better shape than some of the reviews had suggested. There were no leaking buckets, no sewage smell, and no flooded carpets. The staff was very friendly and helpful and the food was great.

Now, that being said it was our honeymoon and we wanted to do it big with a penthouse suite. The room was amazing, everything you would hope it to be. The bathroom was huge, the deck was huge, and overall absolutely no complaints about the room. The "suite perks" that they call it are pretty much a joke and almost a slap in the face. There is NO priority anything. Not to embark, not to get off the ship at ports, and certainly not to disembark. When we arrived at the embarkation port we stood in a separate line but then they took one suite passenger then one regular passenger back and forth so really there was no advantage there. When we disembarked the ship we were told we had a private suite lounge, so we went and had breakfast there and waited for our turn to exit the ship. When our turn came we were simply escorted to the back of the line where we stood for at least thirty minutes to get off the ship, so again absolutely no advantage here either. Also, there was no butler and no concierge.

When we wanted guacamole and chips (which were an added charge) we were told it would be 6 hours! That's ludicrous. Although the ship and staff were great, the way we were treated for the amount of money we spent was ridiculous and we won't be sailing with princess any more. I'll stick with norwegian who knows how to treat their suite passengers.

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