The ship is glorious, but our trip was ruined by awful food and the fact that many of the staff seem very unhappy. There are a few staff members that were helpful, but they were few and far between. The excursions are written in a way that are deceiving (READ ALL THE SMALL PRINT). We scheduled a Jeep tour only to find out at the last minute that strangers would be sharing our jeep and also driving my family around St. Thomas. Then when requesting to cancel, it became a nightmare. Chops dinning not only has a $35 cover charge, but has several up-charges as well. We paid $19 extra for an aged porterhouse that was tasteless and served with some type of slimy sauce on top. They did have good shrimp and for an extra charge of $21 you could get a tasty lobster. I would suggest staying away from all the steaks. I can't remember ever writing a bad review in my life, but this trip was so upsetting and could have been very nice I just hope they make some changes. Such a shame. NEVER AGAIN...
Cabins are very nice. Staff not so good. When we first arrived, there was a water soaked mutilated magazine stuffed in the drawer and the inside of the drawers were dirty. Our steward never gave us a breakfast menu for room service until we insisted on day four. Maybe he didn't want to clean up the dishes... who knows. I remember when they used to put mints on your pillows... I guess times have changed. :(
Very fast embarkation! Very clean. Customs agents were very friendly. Easy access. Organized. Lots of parking. Good luggage service. Just a very pleasant experience.