Had been on the Ruby when she first came out and loved it! This time it was a disaster! Took family to Alaska on this cruise which was the 6th for husband and myself but first for family! They were so excited to see Sawyer Glacier but captain never finished the run up Tracy Arm! Took way to long to float up and we barely saw an iceberg. Got to the island at end but turned around before even a glimpse of glacier as we had to make it Juneau so they could make more money on the tours they booked. Never do a cruise that has 2 locations in one day they short change you on one! We also went to Victoria, BC at night which is terrible as we docked mins before the city closed down. Nothing to see or do ashore and ship was in port so all was closed onboard as well. I asked several crew all week why we turned around and all gave me same answer had to make tour times in Juneau! They had your money from booking now wanted to make more from tours!
Shower and toilet were broken when we walked into cabin and we finally had to go to Front Desk at midnight Fri to get it resolved. Toilet was about to overflow and cabin had been empty for 6 hrs! Cabin steward kept telling us he would take care of it but never did. Apparently he never reported it after previous cruise and now to do so would get him in trouble. Well we did, and he was! Had to split showers over the day so water could drain and toilet ran 24/7 and flushed itself or backed up so cabin smelled all week!
We have taken over 40 cruises so know what to expect and the service was well below par as well in Horizon Court we were harassed by staff selling the drink promotions or Wine Tastings even when told we were Elite so would be free wine tasting they still pestered us. I gave up trying to order wine with lunch as they told me it was not their job to get me drinks other than tea or water regardless of price of drink. All other family had soda cards so they were grudgingly served soda but when they asked for refill or larger size it was ignored more often than not or came at end of meal. On previous cruises soda and wine came from same bar but was told they were no longer selling the mini bottles of wine other than select bars and not near Horizon Court. Got bits of broken china in my dessert on last night I ordered the Chocolate Special and thought it had nuts in it so crunched some down 5 or 6 pieces but one was too big so found it was shiny pieces of china. They took it to kitchen but said couldn't find the broken dish it was probably thrown out so that was end of it. Hopefully no children got any either.
Toilet and shower broken from day one so cabin steward couldn't have cleaned bathroom he would have flooded it. No Robes as requested for Elite Passengers. Not sure the category but it shouldn't have been used in this condition!
Love this port and enjoyed our time there. Highly recommend Float plane here but book yourself save money and only have to go if weather is to your liking not because you would lose money if cancelled.