“A disappointing experience”
Cruise review of Norwegian Sun

cosalamx Norwegian Sun 3 A disappointing experience
Member Since 2005
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The problems started with embarkation and almost three hours of standing in line in a very warm building. There were only five check-in positions for about 1,000 cabins. Any competent person could have quickly calculated that it would take too long to process the passengers and would have at least arranged for chairs and a number system, as well as provide cool drinks.

The buffet was a complete zoo for the entire cruise. There were insufficient tables and chairs inside and it was too cool to eat outside for most of the days on the cruise. There were no trays in the buffet, so it was necessary to make a separate trip to get a cup of coffee or juice, and, if you left the table, someone else would sit there. Cards on the table to indicate "occupied" would have been helpful.

The service in the dining rooms was mediocre. It often took over 20 minutes to get a pot of tea after dinner.

The hours of the dining rooms could have been extended to accommodate the need for more inside dining space.

The first day of tenders, we waited over an hour to get on a tender to leave the ship. It was as if we were being punished for not booking an NCL shore excursion. The tender service seemed to improve after that day, or perhaps it was only because we lined up for tender tickets 30 minutes before they started handing them out.

The specialty restaurants were overpriced for the food and service provided.

Generally, there was no feeling of being pampered, and there seemed to be no attempts made to solve problems.

Norwegian Sun Cruises to South America
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Family Balcony

Close enough to aft elevators to be handy but not too close to be noisy. A little cramped between the foot of the bed and the wall. Good storage space. Quiet - no noise from adjoining cabins.

Port and Shore Excursions

There is enough to do to fill several days. A two night trip to Iguazu Falls is highly recommended, as it takes a full day to do a tour of the Argentinean side of the falls. I recommend taking the boat ride on the river below the falls, but be prepared to get completely soaked (waterproof bags are provided for clothes, shoes, etc. so wear a bathing suit under your clothes). We spent one night at the very new American Hotel and I would recommend it until the prices go up. It was about USD$120 when we were there, but they were still finishing some of the rooms. The airline put us up for the night when our flight was cancelled for mechanical reasons. We had stayed at the Hotel Cataratas for two nights, which was OK, but about the same price as the American and the American is a far superior hotel.

A free guided tour of La Recoleta Cemetery is available three mornings a week, and is very interesting. The half day city tour is good. A tango show is very enjoyable and a Estacion (ranch) Tour provides a glimpse into the life of the Gaucho, as well as a great lunch with unlimited food and drinks.

We stayed at the Art Suites Hotel in the Recoleta area, and were totally satisfied. We had a one bedroom apartment. A continental breakfast was delivered to our apartment when we called. The front desk staff were knowledgeable about the area restaurants and available tours and the neighborhood was very interesting and convenient with banks, restaurants, grocery stores, laundries all within a couple of blocks.

I give this port a very high rating only because of our tour guide. We booked a tour with Real English Tours (www.realenglishtours.com) and Richard Cowley was our guide. He was outstanding and I recommend booking for four hours, as we found 3 hours to be not sufficient. We accidentally overpaid him for one extra passenger, and he delivered a refund to the ship before we sailed that afternoon. They are truly a class organization.
We had a super tour with GV Tours (www.gvtours.com) that lasted all day and included a great lunch. We saw everything there is to see in the area, and everyone in our group of 10 enjoyed this tour immensely.
We arranged a private transfer with Chile Airport Shuttle (info@airportshuttle.cl) to take us from Valparaiso to Santiago. We spent a few days and stayed at the Eurotel Providencia. The staff were very helpful and the hotel exceeded our expectations. The area was good with everything within walking distance.
We found a taxi to take us to Gypsy Cove for USD$10 per person round trip in a 7 passenger van. The 10 minute ride takes about 20 minutes but the cove is interesting with quite a few penguins, although many are quite a distance away.
Read 76 Stanley Reviews
Published 12/28/08
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Norwegian Sun Cruises to South America
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