Zaandam Review

No Service; Totally Dissatisfied!

Review for the Panama Canal & Central America Cruise on Zaandam
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sgutierrez
10+ Cruises • Age 60s

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Sail Date: Apr 2015
Cabin: Large Ocean-View Stateroom

The rating of this ship is generous according to reviews. Service was awful to non existing. Out of 14 nights in dining room my husband only had one night where his iced tea or water was refilled. Gone are the days where customers mattered. Asked for condiments when I ordered dinner so I would have them. Never came with dinner either. Again, ignored and didn't give a damn for their customers. Worse cruise I have been on. As a seasoned cruiser we know the difference. Every thing is a cost center and they don't work too well. Pinnacle specialty dinning was no different. Nothing special there!!! Lamb chops were too fatty to consume and Steak was way over cooked after ordering Rare came well done with no pink at all. Got two horrible meals with no reimbursements and they didn't even care if we ever came back. Should have offered a try again to "win" us over and satisfy their customer but did not bother! Still charged the $29.00 up charge. Went away hungry and dissatisfied. Not good if you want to keep clients coming back.

One review is one thing, but every evening was the same. Food not prepared as ordered and server never did call backs or cared if we were satisfied. Many meals were delivered and thrown in front of us. I don't know about anyone else, but I certainly would not serve rotten fruit in an appetizer. I would not serve what I would not eat!!!! Waiter never bothered to even look at what he was serving and had many meals messed up between different people at the same table. This was a Wow moment for us. And we won't ever do that one again.

Cabin Review

Large Ocean-View Stateroom

Cabin DA

Cabin was outdated and tub is hard to step over. No modern conveniences updated here! No internet connections and TV didn't work most of the time. AC did not function most of the time. Very Hot room! Had on high setting entire cruise and did not cool down until we got back into cooler weather. Last two days of cruise. Woke up gasping for air from no ac in room. Awful feeling and experience.

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