American Queen Review

4.5 / 5.0
230 reviews

Dont waste your money

Review for the USA Cruise on American Queen
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Iguzzu
10+ Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
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Entertainment
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Additional details

Sail Date: Mar 2015

We booked and paid for the cruise over 9 months prior to departure to ensure we had a confirmed early dinner booking as one of the party has a medical condition that prevents them from eating late at night. On arrival we were given our cruise cards which had early sitting printed on them. The Purser told us that we were scheduled for late dinner sitting. We showed him our cruise cards which he turned over and showed us the word "late" in texta on the back. We were told that all the groups wanted the early sitting so we had been moved. Our dining venue was the café. A limited range of cold dishes and only a small table outside where it was freezing cold and the wind so strong it blew the food off our forks. We spoke to the purser about the cold food and were told that soup and chicken were not meant to be served hot. staff in the café handled food with their bare hands, cutlery and crockery were consistently dirty. We came across a number of other passengers who had their early dinner settings altered to suit the groups, all Australians and Canadians. The food presentation in the Restaurant looked amazing and I am sure the people rating their food so highly always ate in the Restaurant and never in the café. These cruises are extremely expensive compared to any other cruise we have been on or investigated but the service and particularly the food and its presentation was by far the worst we have ever experienced. Staff were rude and arrogant. If you travel in a group you will probably have a good cruise but if travelling as individuals forget it, you can get a top class 4 week cruise anywhere else for the same money.

Cabin Review

The cabin was of average quality but not to the standard expected for the cost.

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