Three years ago my wife and I sailed on the Infinity from San Diego to Ft. Lauderdale through the Panama Canal. Being disabled and using a power scooter I was impressed with all the shore excursions for the disabled, and my wife fell in love with the service and basic bells and whistles on Celebrity. Our Transatlantic cruise on the Galaxy in May only proved that Celebrity was an exceptional cruise line. Having said all that, I must say this cruise was a disappointment.

I will start this review by saying that the service we received from our Cabin Steward Nelson, and our Wait staff (Allen, Asst. M'D, Dipak, Waiter, Johnny Asst. Waiter) were outstanding. As was Trace our table's Bar Server, and Santos our bartender in the Martini Bar. I mentioned to Nelson on the second day out that I would like ice at 4:00p.m. and without fail it was there everyday. After our first visit to the Martini Bar Santos remembered my drink and when we arrived would see me nod and make it immediately, as my wife likes to check out the daily specials he always had the list for her to review. Trace was always waiting at our table for the word as to whether we would need a drink or not upon entering the dining room, and remembered all our favorite drinks. Eva, our wine steward always made sure our wine was served with the dinner, and made sure my red wine was stored at a cool temp. These people lived up to the high standards of Celebrity's service, as did all the other staff I encountered on the ship.

Now to the disappointments. I'll start with my overall view of the ship's condition-Poor, is all I can say. What I am going to say is not only based on my experiences but also on my table mates experiences and the experiences of the cruisers I had coffee and cigarettes with every morning of the cruise.I will start with handicap access, to my room and to the outer decks. Read more