Voyager of the Seas April 2015, out of Freemantle - Having sailed with other cruise lines I have a significant amount of underpinning knowledge to give towards this review ...
First things first - this is a very american style ship attempting to embed itself into the AU cruising market, as has other cruise lines before it, however, it has not done anywhere near the market research of other lines or simply does not include it into their duty of care or goodwill factor of customer service. 'They are here to make money and not friends', was the overall impression of a significant number of the passengers of the cruise we recently undertook. It is a very large ship and booked to capacity, they can afford to lose first time cruisers or those who have never sailed with them before, who are not satisfied with the overall RCL experience once tried, as long as aussies want to keep trying this cruise line and RCL can keep them curious.
You cannot rely on having the majority of your passengers recreate on some new toy attractions (flowrider, rockclimbwall, skate rink) to provide evidence of overall high standard of accommodation (cleanliness, laundry of bedding, maximum utilisation of passenger cabin facilities), hospitality (food and beverage, dining facilities, bathroom facilities) and duty of care (safety standards, quality of product, customer service education and information, allowance for age range of passengers) - customers are simply not that stupid.