We love cruising and this was our big honeymoon! After second marriages and w our 4 kids w family at home, this was our only big week away! First of all, the food was amazing. Just outstanding. We love the specialty restaurants etc. We were in an Aft Facing suite and based the writer cabin steward! I cruise 3 to 4 times a year and I'm in my 40s so I've gone on a lot of cruises and have never had worse! I had to ask her for a clean towels, she would take beach towels and not replace them, the room was never dusted, we drink the water that they sell in the room and it wasn't replaced for days despite our asking daily. I've never once felt the room on a cruise crew ship was dirty before this! Our refrigerator didn't work on the first day… Very long story... It was ultimately replaced on the seventh day. We Were disturbed after 10 and 11 at night by staff even when a do not disturb was on the door!
We spent over $2000 at the spa and packs of kis (literally 4 to 6 kids ages about 8 to 15) would run in and out! They were literally running through the quiet area, drinking the cucumber water and even shaking it to get the last drop! We asked the attendant why no one was saying anything to the children and she said "it is freestyle cruising, so we are not allowed to." As you can imagine we spoke to the front desk a couple times even escalated to the hotel director, and then even higher than that. Ultimately they gave us a few hundred dollars credit and when the customer service agent called my husband the day after, she was wildly patronizing. It was so sad. We will do three more cruises this year with our kids and without (Disney, Cunard and Princess) and unfortunately, Norwegian has to be out off our list now. :(
Drawers were kind of broken and wood was nicked, sewer smell in the bathroom. I like the layout of it though. Balcony fit two lounge chairs end to end!