This was my sixth Crystal cruise and my fifth on Crystal Symphony. It really is a beautiful ship and the money they have spent on her over the last few years really shows. Palm Court is the most beautiful room on the ship but all the public areas are large, elegant and impeccably maintained. There are so many spaces, large and small, on the ship that you will always find the perfect spot for what you are in the mood for.
If anything I think the service just keeps getting better, the staff get to know you on the first day and I am well remembered by those who worked on previous cruises. I like never having to queue for anything, all the small details are sorted out. I do find the reception staff quite frosty and not very helpful however. I usually book a room with a balcony but on Crystal you pay a big premium for the privilege. On this cruise I took a room on Deck 5 with just a picture window and no balcony and didn't really miss it. Every stateroom other than on the penthouse floor is absolutely identical in terms of size and appointments so think twice about paying the extra. The rooms are relatively small compared to many other luxury ships today but I don't find that an issue, depends how much time you like to spend in your room I guess.
Sea days on Crystal are full of activities and there is plenty to choose from, their nightly entertainment is first rate and, even though I have seen most of the shows before, I still go along each night as the standard is so high. Having a catholic priest on board and being able to go to mass daily is also a big plus for me.