We were in a veranda stateroom on deck 5, and our cabin steward could not do enough for us. The dining room servers were top notch as well - always calling us by name, knowing what our choices would be, and so on.
The entertainment, however, was mediocre. The ship's dancers were just OK, and the singers fell flat. The Cruise Director (Kearan) was great but there were, including himself, only 3 on the staff - Arias, the DJ, just came aboard the same day we did, and Samantha, the culinary specialist, was just leaving at the end of our cruise. There was just not much in the way of audience participation in activities - only one evening they had a "Liar's Club" or "Balderdash" type of activity. The dance venues were small, and when the 3 couples from Montreal did their never ending line dancing, there was not enough room to dance. The BB King Blues Band was so loud it was unbearable.
The stage production designer - specifically the lighting - and I have seen this on several cruises of late - apparently thinks having spotlights and strobes shining into the audience creates "ambiance," and I was told this by Margot the program coordinator. The problem with this is that much of the audience cannot see what is happening on the stage. This definitely should be minimized or eliminated.
Very good cabin, great steward.