Embarkation was slow but the agent did say she was new to the cruise line.
The luna (lido) deck dining was poor from the food selection to customer. Busing tables was non existent . If you needed something the waiter would tell you where you might find it versus getting it for you like other cruise lines.
The toddler play area is a hazard waiting to happen. There are 4 stairwells and 80% of people don't latch it and this included many of staff. When I reported to chief of security his response was apathetic.