We are Diamond level members with Royal Carribean and really looked forward to this new and exciting ship. It was one delay or excuse after another, starting with a 4 hour delay to board the ship and another 3-4 hours to get our luggage.

The ship is beautiful and has many technology features not found on other ships. Unfortunately, no one seems to know how to use the technology! The ships also employs a dynamic dining concept, which would be great if you knew this before sailing and had your reservations secured. Once on board, everything seems to be full and you are shuffled from one place to another. There never seemed to be enough restaurant seats (yet tables always open), shows full (yet many empty seats), and events open with minimum hour wait times. We selected this ship for the new and innovative activities, yet never had the patience to wait in line over an hour to participate.

This ship does not provide the great service Royal Carribean is known for. As my 8 year old grandson stated perfectly......"this place is chaos!"