Emerald Princess Review

4.5 / 5.0
1,873 reviews

Fine cruise except for worn out mattress and some other issues

Review for the Western Caribbean Cruise on Emerald Princess
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BigBendHiker
6-10 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Mar 2015

Our 9th cruise (4 NCL, 2 Carnival, 1 Celebrity, 1 Holland prior to this one).

Arrival and embarkation were no problem, very fast. We prepaid parking since we were local to save the 5 bucks. Disembarkation was well organized and pretty quick as well. Cabins available very early.

Cabin - See cabin review, would have liked it better except C248 has a worn out mattress, hopefully not a common theme on this ship. We did get locked out of our room one morning. If you see other than green lights when unlocking your room, the battery that unlocks the door may be weak. We waited about 5 minutes for someone to come and unlock it and replace the AA's.

Cabin Review

Cabin KK

This was was a tale of two cabins. It was the best of cabins, good space, lots of storage including room for suitcases, quiet. It was the worst of cabins, worn out mattress, night stands are too tall or mattress too short (rolled over in my sleep twice and hit my head on the nightstand, other ships we've been on they are at the same level so this doesn't happen), not much room in the shower (drop something and you might have to get out to pick it up). The mattress was the worst part. Never cruised and had a worn out mattress before, usually too firm if anything. My wife couldn't sleep and had a sore back every morning. Asked customer service for a new mattress or resolution twice. They were nice, but no new mattress, and no follow up either to see if the issue was resolved or if we were satisfied. Cabin steward tried foam toppers and seemed to really care whether it helped, but it didn't.

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