Norwegian Sky Review

Poor customer service

Review for the Bahamas Cruise on Norwegian Sky
User Avatar
DCG0586
2-5 Cruises • Age 30s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Mar 2015
Cabin: Mid-Ship Oceanview Porthole Window

This was my second cruise aboard the Sky. I was not super pleased with the first trip but thought I'd give it another try. I booked a outside room in order to receive the beverage package as part of their promotion. Before boarding the ship, I called to make sure both my partner and I would be receiving the package. The lady I spoke with on the phone called me stupid for calling to ask that. That was the first of the bad experiences with customer service. Before she called me stupid she told me that we both were to receive the package. Once onboard we were both given the sticker for the beverage package and we began our vacation with some cocktails. Later in the cruise I find out that my partner was only supposed to have the soda package and we had been getting charged for his drinks. I confronted the service desk and informed them that they made the mistake not me and I expected the charges to be removed. It took several visits but they finally did remove them and wasn't to friendly about it. Also I had booked two excursions before the cruise, one of which got cancelled before we even boarded. We booked another after boarding, which also got cancelled the next morning. We ended up doing a excursion that was less than exciting. The next day after breakfast we went to our room to get ready only to find that our excursion for that day had also been cancelled. The room had a unpleasant Oder to it and I spent a great deal of time keeping it cleaned up as our room steward only seemed to be making the bed. The mattresses were pushed together and kept sliding apart creating a large gap and might as well been separated. I spent entirely to much time at the service desk and the whole trip seemed to just be one hassle and disappointment after another.

Cabin Review

Mid-Ship Oceanview Porthole Window

Cabin OF

Bad smell, old carpet, stained sheets is about all I can say for this cabin. The bottom sheet on the bed was not a fitted sheet and ended up coming off about twenty minutes after laying down in it. The steward only made the bed, he did not clean anything.

Port Reviews

Nassau

I have been to Nassau several times it is an interesting place but nothing spectacular. There is allot of neat shops close to boats. It has a Caribbean feel to it.

Miami

Miami port is easy on and off. This is one good thing about NCL I can say is the boarding and disembarking procedure is much smoother than the carnival cruises I've been on.

previous reviewnext review

Find a Norwegian Sky Cruise from $99

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.