Norwegian Sun Cruise Review by Big Green: Great Cruise to Santiago, Chile
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Great Cruise to Santiago, Chile
Embarkation was on 4 Nov 08. After spending two days in San Francisco I was ready for our cruise to start. Check in at the VIP spot was a smooth process and we where on the ship at 11;30amthere was no escort to our cabin, which I thought was part of 2.0. At 12;30 we went to Il Adagios for lunchit was fantastic the sirloin steak is from the steak house and it is great - I had this for lunch 4 times during the cruise The suite butler was not to be foundmore of this problem later. The AC aft penthouse suite (9076) showed signs of wear but the layout is the best on any NCL shipthe reason we booked it. The new mattress and liens where fantasticthe bed was tremendousreally comfortablemy wife and I are still talking about it. The balcony had a bad soot problem for the whole cruisekept the stewards busy cleaning it. Last time we where in an AC one deck upthe soot seemed to be not as bad. For the first seven days or so we had a problem we the temp of bath waterit was More
usually not very warm. We complained several times and finally the engineering officer cam up to sample it himselfthe next day no more problem. After talking to several other cruise passengers on several decks it appeared that the whole ship was having a hot water issuesometimes it was way to hot. Last time we sailed the Sun we did not have this problem. There were no flowers in the suite until I complained and then they showed up.
Concierge service ( Belky Sanchez) was fantastic. She was really good and took care of every request we had. On the other side of the coin the butler service ( SATKI) was terrible. We could never find him out to sea or import. We complained to the Concierge but She apparently could not fix thisthey do not work for her. I called NCL customer service and complained about this. I do not think Satki should even be a butler
Food: Buffet was above averagecrowded most of the time. The outdoor cafe was great along with the Sports Bar for snacks ( fish and chips to die for). . The outdoor cafe turned out to be a great place for breakfast and afternoon snacks because the weather was tremendous the whole 19 day cruisein fact I think we saw sprinkles on only one or two days. Being in a suite we took most breakfasts and lunches at IL Adagios. The menus are fantastic for this suite perklunch menus changed daily with the steak always on the menu. We had breakfast in our suite only twice ( both times the butler was late etc.) The afternoon snacks were terriblethe options on the suite card are not very goodin my opinion NCL needs to go back to canapEs etc. I ordered nuts one time and the butler served ground up pecans that look like they came from the bakery or the ice cream station. There were no flowers in the suite until I complained and then they showed up.
For specialty restaurants we ate at the East Meets West steakhouse twiceit was superbthe lamb chops are to die forthe porterhouse steak was very good. We had dinner at the Le Bistro one night also fantastic. Pacific Fresh in my mind was average. One of the highlights were the tapas in Las Ramblasthey were fantasticthe head chef told me that the tapas menu had been upgraded and it was excellenthe was right. Also had lunch at Las Ramblas on several occasionsthe made to order and sandwiches are really, really good. Both main dining rooms were above average with great ne menusit was obvious that NCL has upgraded the food and menu selections.
Disembarkation: because the ship had rapped ropes and cables around the rudders and props) when backing out of he port of COQUMBIO we were late in arriving Valparaiso. We had a terrible night in our aft suite because of the vibration this caused to the back end of the ship. Curiously the Captain never made an announcement to this effect. It was so bad many people did not sleep the last night. We were off the ship about 10am. Customs and immigration were a breezedrug dogs where all over the hand luggage. Less
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Cabin review: Norwegian Sun 9276
Great suite big balconiesonly problem is the soot. Tow seperate room configuration makes the aft AC suites the best on this ship
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