Over all NCL had the best value for the money BUT this time - they dropped the ball, .. I was shocked - kinda felt "let down" ,,, I offered my services as a professional opportunity for myself in the interest of NCL - the response was - "Not interested" - So heres my short -report - please add to this finding as well - if you noticed the same experience from NOV 2 2008 cruise date.
Day 1: Buffet cold -self service, slow services in cleaning tables, staff too young, room smelled of urine,
Day 2:, breakfast/lunch/dinner buffet cold -self service,broken mirror in elevator with scotch tape holding it in place (I have the picture). if your room is on Decks 4 or 5 you Can NOT have breakfast in the specialty restaurant - DISCRIMINATION - false statement - "where your free to do anything.." . got run around about future bookings - they can't help you- call the Miami office, go on line, call your agent - you have freedom to do that,, "? your 2.0 plan isn't working. More
Day 3: Over priced excursions, staff can't explain anything in detail, buffet cold again,self service, slow with clearing tables,room smell or urine,RUDE staff too young - did not know what deserts were being served nor did not know what was chicken or beef - you asked - they laugh..? poor customer service.
Day 4: again self services buffet breakfast/lunch/dinner cold,room temp, specialty restaurants slow, staff too young on deck to understand customers needs....
Day 5: cold buffet again/ cafe shop doesn't serve grilled cheese sandwich ( they have the bread and cheese already there) had to call room service - to order it, the excuse was- the cheese will melt on the grill,,, snappy attitude "
Day 6: cold food again, self service again, customer was seen walking around smoking (4th night in a row)- he even spoke to staff about what was on the menu with a lit cigar..? no one said anything ( 3 staff members stood and watched), when I went to the desk - the response was "what do you want me to do about it" WOW - WRONG ANSWER,,,,
Day 7, cold food again,slow service,fish under cooked / meats too rare, mystery deserts,have problems - call Miami office when you return. want icecream - the machines inside use power flavor mix, where as you have to go out side for "real" ice cream,, one detail,, they leave the scoops in still water- not running water,,, Uuummmmm..??
Day 8 - awaken to RUDE morning staff who would no longer allow you to get your own coffee and food why... THERE WAS A VIRUS OUTBREAK on the ship which had effected ????# of people,, apparently it was going on for the past 3 days, with out notification,,, apparently it started with the food or the exchange of staff at the ports..? suddenly staff is now wearing latex gloves to grab your coffee cups,then pour coffee, then grab sugar,grab a stir, pour milk for you,,, but they are still handling everything - not changing their gloves.
Day 9 Rude staff - too young to handle conflict with passengers- ask if theres a problem - they smile and say - "have a great day" again Wrong Answer..
Day 10: Rude Staff,, some decks will allow you to self service and others you are constantly being bombarded with spray - suddenly - tables are clean up fast, service picked up. room was cleaned - urine smell came back - apparently no other rooms avail,, funny - half of my deck along with 3 others still had room..? POOR SERVICE
Day 11: - one of the excursion boasted about a rain forest" - about the size 18 wheeler ,, another excursion had the rum factory visit - we stopped on a sunday - guess what- it's closed,,, they still charge you for it,, it was part of the package - you work on the ship - you did not know that it's closed on sunday..??? Come-on,
Day 12: food getting much better, customer got hurt - slipped on deck - took staff to long to get attention - slow response time - staff too young.. a nurse ( while on vacation) in the crowed had to assist.
Day 13: private island - closed up it's grill by 1, food cold, staff had no interest in customers concerns, customer asked for food - response was- "there's more back on the ship-ha,ha" Wrong answer,, again.. The tender was OVER LOADED (have the picture) on the return back from the private island - the person who was counting - kinda lost his/her count while chatting away - while people kept boarding (which too 65mins to leave)
Day 14: Buffet hot, breakfast was great..?" self service back - had a problem with your bill - front desk response was - " don't like it - don't come back"..?? as quoted to one customer..?" again,, Wrong Answer - staff to young ! to deal with situation..
The over all out come - apparently sad to say - there were 3 possibly 4 deaths on board - nothing to do with NCL what so ever,, the passengers may have been a bit elderly for the cruise,, my heart goes out to those who may have lost a loved one.... "?"
I have traveled NCL various times in the past,,, just that this time, the staff was unexperienced, too young, could not answer the proper questions, gave an attitudes in return... actions like this causes a loss of 30% or more on client NOT RETURNING - in this market,, you would want to hold on to as many clients as you can...
Entertainment - over all was GREAT- everyone who took part was Wonderful,,, !!!!!! ****** If I knew what ship they were on next - I would follow them... Comedian, Magician,ventriloquist,jugular,Singer,dancers,,piano bar, Jose+Patti,, wonderful shows,,,!!!!!!!!!!!! Strongly agree - recommend it...
The wait staff in the specialty restaurants absolutely Wonderful,, they tried to make every effort count - they were also a staff who were in their late 30's -50's,,, the maturity made a difference. (HINT)
Charging $150.00 per person -to spend the day to "see" the ship,,,, re=dic=ul=ass
as far as Dominica - Samana = PASS ,, we would have been better to stop off at ARUBA for the day,,, maybe in 10 years it would be a better port,, too many street hustlers,,,, "uncomfortable feeling" Shops prices were with in reason, the sale prices were very reasonable,, although once your on the islands - it had to buy anything on the ship,, more wiggle room out there vs the ship,,, but still a good value. The photo department needs to work out better deals than to waste sooo much product - seriously cut your prices by 70% and you will sell about 80% of your photos,, rather waste all those chemical,paper waste,sales team time, you spend too much time trying to take photos, and you waste it on poor sales,,, remember POS = Point of sale,,, once the customer walks away - they're not coming back.... again - lost revenue. If I caught your attention - maybe you might reconsider my offer .... I a retention specialist,,, from what was documented from just this one cruise,,, you need me... hopefully the next time,, it will be much different. My last cruise was on the Spirit - I can't recall one problem, or anyone talking about it..? This is my 6th cruise with NCL and the first time I had this experience..? it just might have been one of those things that happens from time to time..? keep you posted on the next one,,, Less