We booked 2 balcony rooms...one for us and one for our teen aged grandsons who had never cruised before. The ship was truly beautiful...sophisticated elegance is how I would describe it's design and interior. Our staterooms were supposed to be adjoining but were not so we had to change room keys at guest relations as they would book one adult with one child in each room per their rules. The room was large enough for my wheelchair and oxygen concentrator. The bathroom was roomy with a curved glass shower door so you could even bend over to wash your feet without getting water all over the floor. Our room stewardess finally brought a small container for ice at 4 PM and the next night she didn't give us any at all. Room service was very slow...the boys ordered cookies and milk and they brought warm milk so they put it in the refrigerator.
The buffet lunch was very good the first day on arrival but the next day's breakfast was cold, coffee tasted really bad and the orange juice More
was watered down. We had to take silverware off another table and get our own drinks as none of the attendants bothered to help us. Dinner in the main dining room was very slow and the food was not hot. We had reservations and they knew I was disabled but I had to walk all the way to the back of the room to our table. I was expecting to have some bottled water and cans of soda in our room but we had to drink water from the bathroom sink.
The worst part of our cruise was that there was NO SMOKING on the balcony or anywhere but a few outdoor areas...The port side of the deck 5 had some chairs and ashtrays with a view of the life boats and the port side of the Mast Bar had standing room only most of the time. We were not told about the smoking when we booked the cruise. To top it off, I forgot to pack cigarettes for my husband! We thought we could buy them on board at the liquor store but because it was a 2 day cruise no cigarettes or alcohol were sold. One of the other passengers heard of my husband's plight and gave him 2 packs.
The entertainment was very good both nights especially the Solstice aerial circus the second night. The comedian didn't come on til 11:45 so we missed him both nights. We enjoyed the jazz trio in the Ensemble Lounge both nights. We have traveled Celebrity twice before but the service, food and attitude of the employees was not up to par. There was no comment card in the room to tell them what they were doing right or wrong. I did not feel welcome like I have on other cruises. It was a lot of money for 2 days. I think we will stick to Princess and Royal Caribbean from now on. Less