Eurodam Cruise Review by Sam Cohen: HAL reputation at risk
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HAL reputation at risk
Not my first cruise or my last but I doubt I will travel with HAL again if the Eurodam is an example of their quality. My wife and I were very disappointed with so many different issues on this cruise. There were good points as well but we chose HAL because of their reputation to offer excellent service which often was not the case on the Eurodam. I hope my parents who have booked this same cruise next April and have cruised with HAL 20 + times will get better service. First the good points:
Entertainment was very good with nice variety but the theater was often very cold. Bring a jacket. The ports of call were very good with the exception of Grand Turk. This island was recently ravaged by a Cat 4 hurricane and it really shows. The stop here was more an effort to support the economy versus our enjoyment. There is not much to do there except shop in the stores as you step off the dock and visit the small beach there. Waste of time! San Juan and St. thomas were More good stops with lots to do and see. Half moon Key was excellent. Longer time there would be better. Very clean , good facilities and a great beach. The ship was beautiful but felt cramped in some places.
The food in the Lido and Rembrandt were average. Lots of bars, clean bathrooms and comfortable lounging throughout the ship. The Tamarind restaurant had excellent service and a tranquil atmosphere and the food was better than average but not outstanding. We tried to book reservations at the Pinnacle Grille but due to constantly busy wait times on the reservation telephone line we were not able to make reservations all week. The ship did seem to roll & pitch more than other ships I have been on but maybe it was due to our cabin location which was high on deck 11 and forward. Overall the ship was modern but not as roomy as you might expect.
Now the bad points:
Service quality was very spotty particularly in the Lido and Rembrandt dining rooms. Often during peak times there would only be one staff member at a station such as the omelette station which of course slowed to a crawl. Tables would be dirty and often we had to occupy a dirty table and wait to have it cleaned. Food quality was mediocre. However service and food quality was very good only on the last evening in the Rembrandt. It seemed like they put extra effort to leave you with a good impression before you returned home the next day. Pool areas had many tables with used dishes and trays stacked high for many hours before staff would clean them. During the poolside barbecue, food such as salads containing mayonnaise were in direct sunlight for many hours and not on ice or cold. Air conditioning controls in the stateroom did not work well. Too cold in stateroom. Lighting in the stateroom hallway and closets was nonexistent. We needed a flashlight to see in closets and safe. Headboard above bed was dusty the entire week and the bed and pillows were very hard and uncomfortable. Television programming was insufficient and content was poor. The TV in our stateroom was too small and dark even though the brightness controls were set to full bright. Telephones for reservations often required very long wait times. It seems that at times there was insufficient staff to meet the demands of the travelers such as in the Lido Rest. during breakfast and lunch. Also the deck area around the pools were very slippery when wet. Overall the cruise met some of my expectations but was not up to the level of service that is the reputation of HAL. I would probably not cruise with them again based on the problems encountered on the Eurodam. Less
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