this was our first trip with MSC and sadly it will be our last one. We have cruised before half a dozen times, with royal Caribbean, Celebrity, and Princess. and have really enjoyed these and have spent more than one holiday on each. we thought that we would give MSC a try. The itinerary was great and the time at sea and of course the crossing to brazil. to start with before we had left home, no tickets had arrived, or baggage tags for embarkation. the night before we left home, i had to get my agent to email to me the tags, and i printed them off , and we took tape with us to stick them on when we arrived in Venice.
Embarkation was a nightmare. i had book in on line, and had a boarding pass for my husband and i. This was a complete waste of time. We stood in line for hours, without drink or food, there just was no organization at all. before that we arrived at the port and had to get our luggage from the coach, and move our suitcases to the warehouse to be put onto the ship, no one helped and there were no trolleys. Onboard the ship, our cabin was good, and spotless, the service in the cabin was great. although there are no provisions for 24 hour nourishment. the ship is beautiful, the pools spotless, and plenty of deck loungers. but not well organized. on the upper deck it is difficult to walk round the deck as it is too narrow.
There is smoking all over the place, one side of the deck and one of the bars and wherever you walked you smell cigarettes. There was buffet breakfast, which was not bad, and also restaurant breakfast as well. Lunch was very good, but no juice, or coffee, only water. the waiters had very little English, but tried. dinner was not good, we had great table companions,which made the trip, bearable. There were no jugs of water at table, after the first night we were told that the captain had said that only bottled water which had to be paid for was to be served. this was also the case with coffee, no after dinner coffee. The menu looked ok but the food was cold, and often not very good. There is no buffet alternative on this ship for evening meals. they do have a place where you have to pay $30 each cover. There are no drink stations onboard, only at breakfast and for one hour at tea. There is no free ice cream, on an italian ship, we thought we would be on pizzas and ice cream both of which had to be bought, one scoop for $2.50 we did not find out where the pizza place was. entertainment was good the team really worked hard, and it showed. the shows were probably the best we have seen.
The excursions had to be booked onboard, and they were all good, with the exception of the last day when the coach went without us. disembarkation was a nightmare. even worse than embarkation. we had to be out of the cabins for 7 am even the ship did not dock until 9am as planned. because we were going on an excursion we were to be off the ship early. however it was after ten thirty, before we could start coming off and then everyone was off the ship in one go. it was bedlam. We lost a case which had been put in the wrong color section, so spent an hour looking for it. all in all it was not an expensive cruise, but they need to have trained staff, and for english people the language is a major problem, as they announce each language and it takes forever.