soso: Celebrity Summit Cruise Review by nerb
Overall Member Rating
Destination: Europe - Western Mediterranean
We found a dysfunction with the line and the ship that we have not experienced elsewhere. Early on when booking, we found that the Celebrity agent quoting one price with a lower price quoted on their web site. Further inquires confirmed the lower price, it seemed at each step we had to confirm the information given to us because it was often incorrect or misleading.
THE SHIP The Summit is an older ship with some signs of wear. However of greater concern was the cleanliness of the ship. The exterior railing was filthy on the Promenade deck; leaning on it would soil your clothes with black soot and sea salt. On this same deck if you left a cup or dish on one of the tables you could come back in 3 days and it would still be there. The aluminum loungers were old and dirty. Again touching the aluminum part of the lounger would soil your More clothes with a white residue. Other parts of the ship were cleaned every day, but many areas were not touched for the entire cruise.
Although the ship has a high passenger to space ratio we found the ship very crowded. Many areas of the ship were empty and the ship organized things in ways that didn't help. They set up shop to sell items right outside of the elevators and hallway to access the Waterfall Buffet on the Resort deck. This bottleneck made it difficult to access the buffet and then return to the poolside. It did however increase sales for the ship so who cares if the passengers can't move and have their lunch knocked to the ground.
Food and Dining The food quality was generally good with an excellent selection for Breakfast and lunch. We found that the single main dining room with two floors had too many people and was so loud it was nearly impossible to carry on a conversation with someone across from you. A better selection would be to reserve a table on the resort deck (Waterfall Grill) for $2 a person. It had a similar menu but a better dining experience. The Dinner Buffet was not an option for more than a night. It consisted of the same 3 things each night.
Staff We found the staff generally did a good job but were less happy and less engaging then we have experienced, they also seemed to be less experienced and trained. On our one tender port I watched as two crewmembers were being instructed by another on lowering the tender boat. It seemed like it was their first time. On another occasion our wine Sommelier filled my wine glass without letting me taste the wine first.
Entertainment Some of the entertainment and entertainers were excellent. No complaints here.
Excursions We generally do the ports on our own. On this cruise we took only one cruise tour which was good and of good value. The cruise concierge provided excellent information on the ports including train schedules and the like; on this aspect it was the best we have seen. The Summit charged for some of the port shuttles, which we have not had to pay for before.
Drinks The Summit held to the rule of not allowing wine to be brought on board and consumed in your stateroom. Other cruise lines in the Mediterranean also have this rule but have allowed it. For us, we like to bring the odd bottle back from this great wine region and reflect on the day while enjoying the wine from the port of call. The drinks on the Summit are expensive and the wine selection under $40 is negligible. There are no wine packages or deals like 5 beers for a lower price by the poolside. Less
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