Please enter your review. We just returned from a 7 day Inside passage cruise. It was the cruise from hell!! 1st of all, we never got any announcements from the bridge as for sea life sightings. For example, luckily we were in the crows nest when we went thru a pod of Orca's. We were in them about 15 minutes and never once was a announcement from the crew about the outside activity. The Captain was never visible. During our Mariners luncheon he came and made his required speech then left. During the meet the captain nite he was on stage to introduce the crew, we made a toast then he left again. Of course we didn't get to hear all of that because we were late getting there. (See below)
Also, our wait staff was terrible. Our head waiter would come and fill a couple of glasses of water then walk away leaving the other 4 empty. Also we notified him every night that we were going to the entertainment after dinner and only 1 time did we make it before the show actually started. The wine steward never could get our wine right even tho we purchased the package during boarding. Sometimes we would not even get it until dinner was served.
As far as the activity director again the only time we heard him was during the performances, and the departure briefing. Never once did he come on and announce the daily activities or anything else.
On the shore excursions we felt we were abandon at the gangplank. All of our tours were "meet at the bottom of the gangplank. Could not the activity director given us a little help there as to what we should be looking for instead of us have to ask everyone at the bottom of the gangplank?
The dress code was never enforced. There would be people in the Lido deck at 10 AM in their bathrobes. This is not home folks!!! There was one night during the entertainment that the performer even chastised one of the guys about the way he was dressed. It happened to be "Barnaby" the comedian but he was not kidding. The guy had on shorts, t-shirt and tennis shoes with a ball cap. Another time a lady was in line for the late seating with her son. She had on a pair of jeans (not designer) and a t-shirt and her son had on "camo" with a t-shirt not either t-shirt even tucked in. This is smart casual???
I have to say that during our mariners luncheon the lunch and service was as to be expected. Very professional, courteous, food was hot and glasses never empty. That is the way all of the dinners should have been.
We sailed Holland America on the Volendam thru the Panama Canal Feb 2006 on a 17 day cruise and the crew was wonderful. The wait staff was there to help us get seated and with the napkins, the wine steward was there within minutes of us being seated, they knew we wanted cappuccino coffee after dinner by the 3rd day without having to ask, and we were always to the shows on time. There was never anyone running around the ship in bathrobes. And the activities director was always updating us on the daily activities. Also she would have us meet in the theater before going ashore to brief us on what to do and where to meet our shore activity guide. The crew was always informing us of any whales, or crocs and telling us ship information such as depth of the ocean, sea and air temp etc. We were even recognized by one of the Lido buffet waiters on this cruise from a previous cruise. On the Panama Cruise the Captain was always visible and pleasant to answer questions. The meet the Captains nite he was there for pictures and to dance in the Crows nest later. We thought that is the way cruising is supposed to be and what we expected.
I'm not sure we will sail with Holland America again!