Viking Helgi Cruise Review by jhallyday: be careful
Overall Member Rating
Be careful - when reading the brochure. Torstein Hagen says in the intro that " no time is wasted with lengthy coach excursions as most of our cruises moor in the centre of towns and cities". This does not apply to the "Waterways of the Czars" cruise;the boat in Moscow is between 60 and 90 minutes by coach from the city centre;it is a 20 min walk then 25 min metro journey to the centre. In St Petersburg it is 45 min min to the centre by coach;or 20 mins bus then 20 mins metro to the centre.
The cabin details are incorrect.In the 2008 brochure the cabin has a plan showing a table abd two chairs by the window;these do not exist. There is a photo also showing this;in the 2009 brochure the plan has gone but the photo is still there (with a note saying it isn't an actual photo!) We booked the boat partly because we thought we could sit in our cabin looking out onto the waterways whilst sitting at our table reading,drinking etc etc.No. Other cabins were close to the engines,had a More pillar AND a column (making easy access impossible);and ours had a set of steps and a table/chairs outside when the diagram did not show this. All in all,a MISLEADING brochure.
Be careful - when booking.The booking staff are charming - and inefficient.On four separate instances mistakes were made in the documentation (no cabin allocated,wrong date on the visa application,wrong names on the transfer sheets,no documentation for transfer hotel provided etc). Doing it yourself is cheaper and more sure.
Be careful - when at dinner.It is supposed to be open seating but some passengers can reserve seating;we never found out how (we had the most expensive cabin) but it would have been nice to avoid the twice daily bunfight for a couples table.Order your drinks BEFORE food if you want drinks with your meal rather than after.A couple of senior restaurant staff patrolled the dining area but never appeared to put right the clear deficiencies (the actual serving staff were fine but let down by the management/system).
Be careful - in your interpretation of 5 Star.The other reason we booked this boat. In no way is this a 5 Star experience;the food was poor (re-formed calamari rings for god's sake!) and we would have expected 24hr availability of (at least) snacks. A really awful and nonsensical (and highly priced) wine list (when you could access it) just added to the disappointment.
Be careful - when going on excursions.In Moscow the time taken to get anywhere lead to us having an evening meal at 23.30 (I kid you not);very little time anywhere. In St Petersburg we ended up at the back of every queue even tho' we set off at 07.30 to beat the rush;we were taken to a really awful "Russian" restaurant the NO ONE wanted to be at that really disrupted a reasonable day. A night at the (poor) ballet was followed by a very dangerous 40 min attempt on the part of a thousand or so people to get out of one door;and another late night back. Viking Cruises are on notice that this particular night could lead to deaths;the couriers say they have told Viking of this but they don't care. If you ignore this review and book with Viking (there are other agencies that use other lines at much cheaper rates) do not go on this excursion - you could die.
Be careful - if you try to arrange for a special occasion to be celebrated (as they advertise in the brochure).We went on this excessively priced holiday because it was supposed to be the best (it can't be) and it was my wifes 60th birthday - a real treat. Despite pre-notification Viking ignored my wifes birthday,and half-heartedly did something for our 38th wedding anniversary a week later. Other cruises have managed to sort something from the passports,not ignored specific requests.
So,Russia is super;the waterways are fantastic;Moscow and St Petersburg are tremendous. If you want a cruise,however,choose a different line to Viking - they don't deliver. If you want to see the cities,go to each separately as Viking really don't allow you to see them properly (if at all). Conclusion;Viking hugely disappointing and way over priced (did I get into the crap arrangements meeting us at Moscow airport - no,didn't have time). Less
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