Costa Serena Review

4.0 / 5.0
127 reviews

Cruising Costa Style on the Serena

Review for the Eastern Mediterranean Cruise on Costa Serena

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Sail Date: Sep 2008

Having just returned from a 7 night cruise on the Costa Serena I felt that I should pass on a few words of warning to fellow cruisers. This was my first (and last) cruise with Costa and I have cruised with Celebrity, Princess and Royal Caribbean several times. This is the first time I have returned from a cruise feeling disappointed with the product I received.

There were 700 British passengers on the ship and those we met during the course of the cruise and on the flight home had similar complaints to those I have set out below.

Embarkation: We used the free shuttle bus to get to the port. Once we arrived at the dock side there were no porters or Costa reps to assist with luggage or to point us in the right direction. This resulted in us (and many other passengers) walking into the embarkation hall to discover that we had to double back on ourselves down to the ground floor and past the bus to drop off our luggage. The whole embarkation process is a farce with some people waiting around for their number to be called for 3 hours. Costa seem to have created an disorganized and ineffective embarkation procedure which has resulted in passengers queuing to embark the ship, then having to queue again to register a credit card. They do not operate a system which links your photo to your cruise card which means you have to carry your passport around with you when you are in port in order for you to get back on the ship!

Cabin Review

Cabin 5
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