This being our second cruise (our first time with NCL), I'd say we did not have high expectations for this cruise line. We chose the ship merely for it's route to the Bahamas. Unfortunately, due to Tropical Storm Hanna, our ship was re-routed, but that is not the reason for this negative review.
Beginning with the boarding process, we were able to check in a little before noon and the check in process went very smoothly and efficiently. No long lines.
Our room was ready by the time we boarded and luggage was delivered promptly. Room was clean, AC worked properly. No complaints about our lodging.