Please take the bad reviews as a grain of salt and enjoy your cruise. We were a party of twelve , 11 adults and a child (7 y/o). Here is my review:
EMBARKATION: smooth, we arrived at the pier at 11:00am and we were able to get into the ship at 12:30pm. You can sit and wait to be call by a number given according to your room category and they have some snacks at the pier while you wait. You can also purchase your soda card or teen passport while you are waiting on the pier. Soda card for children is 26 dollars, so it is only worth it if your child will drink three sodas or more a day. At embarkation they welcome you with sparkling wine, mimosa or juice and we were for lunch at Windows.
CABIN: We got a balcony cabin, definitely worth it. We got the anniversary package which I strongly recommend. At arrival you will have a bottle of sparkling wine in your room and strawberry covered chocolates. On a different day you will have canapes delivered to your room, you are invited to cake, wine and pictures at the Charlies Champagne bar. They also will arrange a dinner at the BIstro ( French restaurant) with a complimentary bottle of wine, another cake and singing by the staff.