We booked the shuttle through NCL to pick us up at LAX, and they never showed up..I called NCL from the airport and we were left on hold for almost an hour! Finally got a shuttle outside to the ship, on our own and was one of the first ones at the port to embark.
We did our pre-registration online, and it ended up taking 45 minutes to check us in, because the workers didn't know how to use the new software, and had to enter everyone manually! People were still not checked in until late in the early evening.
Once we were on, the ship is beautiful! The ship was spotless. I love that they have you sanitize your hands before you enter, and all throughout the ship. I liked the atrium, very tall and the skylight went all the way to the top.
We had an inside cabin, the biggest of any ship I had ever experienced. I'm not one to complain about food on a cruise, because of all the choice. Well, it was the worst food ever! The buffet was so small and full of fried finger foods and there was no choice. Everything looked unappetizing (and I love food)..The only plus was the dessert section, which was bigger than the buffet itself. In the morning for breakfast, the eggs looked like soup. The main dining rooms were only good 2 nights. The choices were strange, and we left unsatisfied. I recommend the steak..there was no lobster or prime rib offered on this cruise. The best was the Pacific Heights Cooking Light Restaurant, no charge, and delicious! Blew the other dining away. No chocolate buffet was disappointing.
Entertainment was fantastic. the best shows I have seen. Disembarking was the best of any ship.