We took the Glory on the May 31st Western Caribbean and while most of the cruise was as expected we were not just disappointed but shocked at the service in the dining room
We were assigned the 6:00 seating in the Platinum Dining room, table #303. On the first night we sat for 45 minutes, honestly 45 minutes, before the first starter plates were even removed and another 15 minutes or so to be served the first course. Our server actually removed my used fork and placed it back on the table to be used for the main meal. I, at that point looked at the setting and saw that only a knife, fork and spoon were used as place settings. No salad fork, no appetizer utensil, no soup spoons and when dessert was served no utensil to eat it with. We were served our appetizer and salad together and the assistant waiter never returned to refill water glasses. When we asked where he was, the waiter, with a wave of his hand, said he was in the back "cooking steaks".
A complaint to the maitre'd was answered with assigning a second assistant waiter which assured we had water throughout the meal. We never got proper utensils.
When we first arrived in our cabin it was quite comfortable and we were able to adjust the air conditioning. As the cruise progressed, it got increasingly warmer to the point that it was extremely uncomfortable, especially at night. The response to my complaint was non existent. Beware, you have absolutely no control of the comfort level in your cabin on the Glory. If it gets uncomfortably warm, well it's too bad according to guest services. We had a balcony cabin and would step out there to cool off. That is ridiculous and as bad as any European hotel.
Service and food in the Red Sail was really good and the food plentiful and tasty. The entertainment and ridiculous emcee left a lot to be desired. The male lead singer, Nathan, continually sang off key and the female lead shouted and screeched rather than sang. Dancers were adequate but we noticed that the shows were the same as on The Liberty, which we sailed in October (it is a much better run ship).
We were sorry to have missed Belize due to a major storm but the shop returned to Cozumel a second time and we had good weather the second time around.
While the cabin was always kept clean I had to have the water temp in the shower adjusted as I could not get hot water. That was attended to immediately.
All in all, the Glory would not be my ship of choice for my next cruise.