Volendam Cruise Review by Renee: Volendam disappointment
Overall Member Rating
We have sailed with Holland America many times, but we were very disappointed by our latest cruise with them.
We signed on for a 14 day Alaskan round trip out of Vancouver. The ship was geared for only 7 day trips.
All meals, shows, movies and music tapes were repeated the second round of the trip. Round trip guests ate and saw repeats of the first leg. The shows and entertainment were terrible.
Floral displays throughout the ship were half dead and left dead during the cruise. Fresh flowers were never replaced. Very depressing.
Art auctions were shabby. The pictures terrible and overpriced. Ditto, the shops.
The cabin steward had to be asked to change the bed linens on the 8th day and to remove the ring around the toilet several times.
The food was bland and tasteless. The beautifully decorated cakes had no flavoring. Lines formed in the Lido restaurant when only one side was opened for use. This created an extensive More backup at times.
We would have liked some sweet rolls and cookies available at all times for our usual cup of tea at 10:30 PM.
We were asked for our cabin number each time we entered the dining room. We suspected that window table assignments went to guests holding expensive cabins. We were seated between two busing stations until I refused to be seated there again.
Many elevator buttons didn't work. Luggage streaks on one elevator could have been removed with some cleaning agent. Light bulbs were out around the ship. Lighting cams in the Lido were hanging due to bouncing from the basketball court above. Several toilets in the pool and spa area were out of order.
The ship was constantly cold. The thermostat in our cabin didn't work. Everyone walked around in a heavy sweater or jacket.
My cousin, with whom we traveled, had an inside cabin next to the ships airconditioning system that was very noisy. The second day out, the cabin developed an unbelievable odor. It was so bad, she refused to sleep there any longer. A temporary cabin was found for one night. No one could figure out what the smell was. She was finally transferred to another cabin the second week out. She will never sail with Holland America again.
The quality of this trip compared to past Holland America trips was discouraging and disappointing. Certainly not the glamorous, luxurious feeling and treatment Holland America bills itself as providing. The ship looked shabby and ill kept and the professional planning for entertainment and food was poor. As if they just didn't care.
We sincerely question whether we will ever sail with Holland America again. We would advise you to do the same. Less
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