Just finished a 14 night cruise on the QV in the Q1 suite.
Room was extremely comfortable and loved the oversized balcony. However service and food needs improvement. Queens Grill dinner service was often inconsistent and VERY slow. Few times we waited up to an hour between starter and main course. Steaks were sometimes very tough and other times perfect. A simple desert request for Cookies & Cream ice-cream was denied immediately because it was not on the menu that night even though it was on the menu the night before and to my surprise the following night, no effort was made to see if it was possible. Overall food & service in the Queens Grill did not compare to most other Luxury lines like Crystal & Seadream.
House keeping service needs improvement. Our room was usually serviced between 1-2pm daily and with 14 nights in the Q1 suite not once was our floor vacuumed. On the last day of the cruise there was still caviar condiments on the floor which were from the first day we arrived and made a mess. Balcony became very dirty from soot during the cruise and was only cleaned once, the day before disembarkation obviously getting ready for the next guests.
Room service often came with missing items as well as broken cracked coffee pots that leaked. Butler seemed overworked as he had too many suites to look after. Anytime we requested something it was usually finished with a reply from the Butler "thats going to take a long time is that ok?". As he always seemed too busy we often just get the coffee from the Lido ourselves and bring it back down to our room as it was always quicker and wouldn't take an hour. I think room service would of been quicker without the butler as he is the crew member that always has to deliver to our suite but he was always busy. They have many other room service attendants which could have delivered immediately. Although saying that, he did deliver breakfast 30 min early one morning as he said he had too many other orders at the same time!? Most times we went to get a drink in the Queens Concierge lounge before dinner we were not able to get a seat as it was full. Apparently they are going to extend the lounge and make it a lot bigger next dry dock.
Bar service in the many other bars was always superb!! our favorite was Dina in the Veuve Clicquot bar and Jessie in the Disco. Spa service and massage was the best I have had at sea. The entertainment is the best we have seen on the sea. That includes the many different bands, musicians & orchestra playing in the Queens room and bars. Never have I seen so much variety on one ship.
We never complain whilst onboard as we do not want any of the crew to be in trouble. Maybe that was our problem?! But why should we have to complain to get things done when they should be done automatically? Ok, overall we had a good cruise as we try not to let these little things bother us but I think people should be aware that "Queens Grill" is not the pinnacle of service and dining on the sea they claim it to be. If you are looking for luxury & going to pay that kind of money; I would recommend looking at a different luxury cruise line.