After traveling on three Viking River Cruises, my husband and I were excited to try the Belgium to Switzerland 12 night tour on the Viking Sun during the Christmas/New Years Holiday 2007. We booked our cruise/air package about 6 weeks before departure. Having had bad experiences before with incorrect travel documents, I checked them closely and noticed the actual airline tickets (not e-tickets) had us going to Nurenberg instead of Brussels. After telling me it was not their responsibility to verify the accuracy of the tickets, Viking River sent me the correct airline tickets. Yeah! Potential disaster averted.
Our airport to ship transfer was supposed to be provided by Viking River. When we arrived at the airport in Brussels, we waited about two hours for the Viking River transfer that was to be waiting for us. I finally decided to call the transfer company. Unfortunately, the transfer company phone number provided by Viking River cruises was to a transfer company in Amsterdam, not Brussels. So I then called the Viking Sun ship directly and was told the ship personnel had been given inaccurate information by Viking River. We then took a taxi to the ship, but lost the afternoon we had planned for sightseeing.
The Viking Sun ship was very nice, as were the other Viking ships we have cruised before. The ship was very clean, modern and the reception was quite nice. Our cabin was immaculate. Because of their several hour snafu with the transfer, there was no time for us to go into the town.