We sailed on Costa Fortuna on 3-23-08. This was our second time on Costa. Our last experience was several years ago and was very good. We can't say the same this time.
The food only ranged from bad to fair. Service in the dining room ranged from poor to fair. What happened to the days when you didn't have to ask for your water to be refilled.On our last trip on Costa the food was one of the highlights, this time it was barely edible some nights. Most of the desserts tasted the same. We traveled with a group of 11 people and had requested to be seated together. On the first night eight of us had a nice table on the balcony with an ocean view. The other three were on the main floor. After talking with the maitre d we were moved on the second night. We now had a noisy table next to the wait station and the other half of our party was around the corner (out of view).
We paid extra money for a cabin that had a kingsize bed. When we arrived at our cabin we had a SMALL cabin with bunkbeds. We were told that the ship was sold out and they would have a cot sent to our cabin. The cabin was so small that the cot would not fit. I had to take the mattress off the top bunk and sleep on the floor. At 10:00PM on the 4th night we were moved to a cabin with a kingsize bed. The next night in the dining room people told us that there was several empty cabins around them the entire cruise.
Both of our cabin stewards were great (for to different cabins). At 7:00AM they were out there working (I don't know what time they started) many times our cabin wasn't cleaned until after lunch. They didn't seem to finish the morning cleaning until 3:00PM. They started the evening cleaning at 5:00PM and didn't finish until 11:00PM. It appeared the had far to many cabins to clean.
Our luggage didn't arrive at our cabin until after dinner. That is the first time that has ever happened to us. At check in on the dock the baggage handlers were very rude. The shuttle bus driver dropped us off and talked to the baggage handler. He always seemed to have something else to do. We ended up having to take care of our own luggage.
There was very little to do on board. You would go to scheduled events and sometimes they only lasted 5 minutes. They entertainment was poor. Everyone is not over 80 and likes piano and violin music at the bar.
A member of our group was treated deplorably by the casino staff. They wanted him to give back his winnings because of a casino error. The sad part is he lost far more than he won.
Costa tries to get you not to go on shore at the night time stop in the Dominion Republic. They only want you to go to a show that they get a kick back on. They town itself didn't appear safe at night in some places. There is a free shuttle service to a new casino that we enjoyed very much. Everyone won and the service was great. Drinks are on the house if you are gambling.
We are cruising again in September as we love to cruise, But never again on Costa.