This was our 10th cruise (we normally cruise with Princess), however it was the first time to cruise with HAL. We were impressed with the high level of service that we received in the dining room, Neptune's lounge, Odyssey Restaurant, and most public areas. We felt that the service on the lido deck buffet was very inconsistent and definitely not up to par with the other areas of the ship.
We were not impressed with the ship. If you have questioned any other posts about the Zuiderdam's vibration problems, IT IS STILL TRUE! We were in stateroom 8135, and the ship vibrated at sea and sometimes when docked. When we tried to sleep at night it felt like we were in the bed of a cheap motel room (no wonder we received such a good rate on that particular room $$$).
The layout and flow of traffic on the Zuiderdam felt more crowded and enclosed than other similar sized ships that we have experienced. Some people might prefer this since the Zuiderdam does have the feeling of a much smaller ship.