Norwegian Gem Review

4.0 / 5.0
2,589 reviews

Shake Rattle and Oh No.......

Review for the Bahamas Cruise on Norwegian Gem

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Sail Date: Mar 2008

My husband and I have cruised before on Royal Caribbean and Carnival. This was our fourth cruise. When I first booked our cabin through NCL, I was concerned about the "empty" space on the top of our room. I asked the NCL rep if it was a storage area, he insisted no. My husband is a very light sleeper I informed him, are you sure that it is not a storage room where employees will be going in and out of, again he said no. So I took his word for it and booked Cabin Number 5107.

I called back about one week before our cruise and asked another NCL rep. She informed me that there was no way that she or any other NCL rep could tell if the "empty" space above our room was a storage room or whether or not there would be alot of noise. She informed me to email the Gem's ship coordinator, which I did. I wrote of my concern and asked her to please get back to me so I can change the room if I needed to. She finally returned my email the day before the cruise, how convenient. I was very upset. It showed a lack of courtesy. I called and spoke to another NCL rep to inform them that I was very upset and that the ship coordinator had returned my email the day before the cruise. She informed my that she would put in a request for a room change once on board, but could not guarantee it because the ship was full.

We arrive at the pier and park our car. It cost about $168.00 to park, which you had to pay upfront. We made our way to the terminal and waited in line to board the ship. It took about 1 hour to do so. We went straight to our room (5107). As soon as I entered, I made dinner reservations that night and the next (Easter Dinner). We then made our way down to the buffet, Purell at every door. What a mad house. It was as though people had never eaten, crazy is not the word. Oh and by the way, what is it with people eating on line while getting their food (GROSS!!!) Food, did what it was supposed to do, provide nutrition, nothing special though. Little tid-bit, for breakfast or lunch eat at the Pacific Dining Room, or if you must go to the buffet, eat either outside (area below the basketball court or in La Cucina, (Restaurant is opened, will open to provide tables for buffet - no charge). After lunch we went back to our cabin. The phone's message light was flashing. To my surprise, there was a message informing me that they had a cancellation and could change my room (same category) on the 9th floor. I went to the reception, the rep showed me the room, and we decided to change. The room was exactly the same as the one that we were in before. As we travelled, we noticed a rattling in our cabin. I tried to find the source and thought it was the hangers, but my husband kept insisting that it was a manufacturer's defect with the wall unit. I can sleep through anything, so it did not really bother me, but it did bother my husband.

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