We have cruised on many lines and we really thought that Cunard would be the best, we were gravely disappointed. The Queen Mary is a beautiful ship and we had a great room, actually two rooms. We had balcony staterooms that were adjoining that were clean and spacious.
We should have know from the start with a poorly attended and a short and very low key, under enthusiastic sail away party. There was no staff in attendance, no cruise director etc,
The service in the dining rooms was inattentive, servers were rude and unhelpful. We had a sommelier that was obnoxious and condescending. Service was slow, at one point I had ordered an ice tea 15 times and it took 45 minutes for it to be delivered to the table. We were told that our kids had to order off the adult menu and there was not a kids menu (Even though we had seen a kids menu on the first day of the cruise). The waiters acted like they did not understand English and starred blankly at us when we ordered our son a chocolate milk. We had to continually ask for bread, with an answer of "I will tell your waiter". The maitre d was unhelpful and although apologetic did nothing to rectify the situation.
Although food was good in the dining room it was usually served cold. Buffet food was disgusting, cold, and poorly presented.
The shows where terrible, a bad version of a cheesy Broadway shows.